CARSTAR Victoria (Pre-Tech Collision)
Burnside

3164 Gamma Street, Victoria

4.2

Website

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Place Reviews

Really sucks I can't give them 0 stars which is what this company deserves. I had an accident with my Honda Ridgeline on Feb 8/17 and contacted Campus Honda in order to have it repaired. They told me that they don't do autobody repair and they generally deal with Pre-Tech Collision for autobody repairs. The person I had an accident with said to get an estimate and his company would pay for the repair. I initially went to Pre-Tech on Feb 14 to have an estimate done. When I found out the value of the damage the company decided to go through insurance instead. I took my truck back into Pre-Tech on Mar 7/17 and told them that it was now going to be an insurance claim and the same guy that originally did the estimate took a copy of my insurance papers and the claim number and then took the required pictures of the damage. I was told I would be getting a call within the next 2 weeks with a booking appointment. By April 3/17 I still hadn't received a call (4 weeks later) and when I called to enquire about my appointment, I was told that they didn't have any paperwork about my vehicle. The lady I talked to on the phone had the original guy I had dealt with call me back and he told me that he has the pictures of my damage on his camera but there is no copy of the insurance papers. That same day I took my insurance papers in yet again and he photocopied them a second time; and when I asked how long I would have to wait to get my truck fixed he told me he would put a rush on it. On April 13/17, I still hadn't heard anything from them, so I called again to find out when I could take my truck in to be repaired. I talked to the same guy I had been dealing with and he said my paperwork was still on the lady's desk that books appointments and she is on vacation until April 24 and I probably wouldn't get a booking until late May. Needless to say I was not impressed. 7 weeks after taking my truck in and the paperwork is still sitting on someone's desk?!!? I contacted ICBC on April 13/17 and told them my situation and asked them to release the claim from Pre-Tech and that I would be taking my truck to Prancing Horse instead. ICBC agreed to release the claim from Pretech. I took my truck to Prancing Horse today (April 18/17) and my truck is booked to be repaired May 3/17. If I ever need autobody repair in the future I will not use Pre-Tech Collision. Kevin Trenholm rated One-star on 18 Apr 2017.
Front end damage to our pick up . Handed it over to John and he did an outstanding job in securing the parts , getting it fixed mechanically and body work and in & out of the paint booth .....communicating with us along the way . John even came with us to assist in gets the vehicle re-registered with ICBC . Outstanding service all around !. It could not have been a better experenice . If you need a body shop ...this is the place to go in Victoria ! JustHorseThings rated Five-star on 10 Dec 2016.
Really helpful, honest, and reliable team. I felt that my car was in great hands with them. Sonya Jones rated Five-star on 17 Nov 2016.
On more than one occasion we have had our cars repaired with Pre-tech, the staff are very professional and have always done great work with our cars. I have no problem referring friends and family to Pre-tech as I know their service will always back up my recommendation. Cam McCulloch rated Five-star on 15 Nov 2016.
Have used these guys a couple of times. The last time a manager spent half an hour securing damage so the car was in good shape to drive until my car could be worked on. Great service! C Carson rated Five-star on 26 Aug 2016.